Get Your Questions Answered

We recommend booking at least 2-3 weeks in advance, especially during peak season (spring and summer). However, we often have same-week availability, so don't hesitate to call even for last-minute events!

You'll need: event date and time, delivery address, approximate number of guests, age range of children, and which items you're interested in renting. We'll handle the rest!

Delivery is typically between 8 AM - 12 PM on your event day. Pickup is usually the following day between 12 PM - 6 PM. We'll provide specific time windows closer to your event date.

Yes! We deliver throughout the Springfield metro area including Nixa, Ozark, Republic, Willard, and Battlefield. Additional delivery fees may apply for locations over 15 miles from Springfield.

Each item has specific space requirements listed in its description. Generally, you'll need a flat area with at least 3 feet of clearance on all sides. We also need access to a standard electrical outlet within 100 feet.

Absolutely! All equipment is thoroughly cleaned and inspected before each rental. We follow strict safety protocols and provide safety guidelines. Adult supervision is required at all times during use.

Age and weight limits vary by item and are clearly posted on each unit. Generally, most bounce houses accommodate children ages 3-12 with weight limits around 800-1000 lbs total capacity.

A 50% deposit is required to secure your booking, with the balance due on delivery day. We accept cash, check, and major credit cards.

Cancellations made 48 hours or more before your event receive a full refund minus a $25 processing fee. Cancellations within 48 hours forfeit the deposit unless due to severe weather.

Safety first! If there's lightning, high winds (over 25 mph), or heavy rain, we'll need to cancel for safety reasons. We monitor weather closely and will contact you if conditions look unsafe.

Light rain or drizzle is generally okay, but we don't recommend it as the surfaces become slippery. Most of our customers prefer to reschedule rather than risk slippery conditions.

Yes! All rentals include professional delivery, setup, and takedown. Our trained staff will ensure everything is properly installed and secured before your event.

Normal wear and tear is expected and included. However, customers are responsible for damage due to misuse, allowing prohibited items, or failure to follow safety guidelines. We'll assess any damage during pickup.

We provide up to 100 feet of commercial-grade extension cord. If you need more than 100 feet to reach power, please let us know when booking so we can bring additional cords.

Absolutely! You can add items to your order up to 48 hours before your event, subject to availability. Just give us a call and we'll update your order.