Last Updated: 9/18/2025

This Cancellation Policy outlines the terms and conditions for cancelling, rescheduling, or modifying your inflatable equipment rental with Sugar Party Co Inflatables.

1. Cancellation Timeframes and Refunds

Our cancellation policy is based on how much advance notice we receive before your scheduled event date:

7+ Days Before Event

Full Refund: 100% refund minus 3% credit card processing fee
Free Rescheduling: No additional charges to reschedule
Equipment Changes: Modifications allowed without penalty

3-6 Days Before Event

Partial Refund: 50% refund of total rental amount
Rescheduling Fee: $25 administrative fee for date changes
Equipment Changes: Limited modifications available

24-72 Hours Before Event

Limited Refund: 25% refund of total rental amount
Rescheduling Fee: $50 administrative fee for date changes
Equipment Changes: No modifications allowed

Less Than 24 Hours or Day-of Event

No Refund: 0% refund - full rental amount is forfeited
No Rescheduling: Booking cannot be rescheduled
Exception: Medical emergencies considered case-by-case

2. Weather-Related Cancellations

2.1 Severe Weather Conditions

We understand that weather can be unpredictable. Special provisions apply for severe weather conditions:

Automatic Weather Cancellation Triggers:

Sustained winds of 15+ mph or wind gusts of 25+ mph
Active thunderstorm warning in effect
Heavy rain, snow, or hail
Temperature below 40°F or above 100°F
Tornado watch or warning

2.2 Weather Cancellation Options

Full Refund: 100% refund with no processing fees
Reschedule: Move to any available date within 6 months at no charge
Credit: Receive account credit valid for 12 months
Proceed Anyway: Customer assumes all weather-related risks

2.3 Weather Decision Timeline

Weather conditions evaluated 12 hours before event
Customer will be contacted by phone or email if cancellation is recommended
Final weather decision made 2 hours before scheduled delivery
Customer may cancel for weather up to 1 hour before delivery

3. Rescheduling Policy

3.1 Rescheduling Guidelines

New date must be within 6 months of original booking
Subject to equipment availability on requested date
Rescheduling fees apply based on timing (see Section 1)
Peak season dates may require additional fees
Only one reschedule allowed per booking

3.2 Peak Season Considerations

Peak Season Dates (Additional Fees May Apply):

Memorial Day through Labor Day weekends
Spring Break weeks (varies by location)
Halloween weekend
All major holiday weekends

4. Emergency and Medical Cancellations

4.1 Qualifying Emergencies

We understand that genuine emergencies occur. The following situations may qualify for emergency cancellation consideration:

Documented medical emergency or hospitalization
Death in immediate family
Natural disaster affecting event location
Military deployment or emergency duty
Court-ordered appearance or jury duty

4.2 Emergency Documentation Required

Medical documentation from licensed healthcare provider
Death certificate or obituary notice
Official military orders
Court documentation or jury summons
Insurance claim documentation for disasters

Emergency cancellations are reviewed case-by-case and may be eligible for full refund or rescheduling without penalty.

5. No-Show Policy

Customer No-Show

If our delivery team arrives at the scheduled location and cannot complete setup due to:

No one present to receive delivery
Unsafe or inaccessible location
Customer-related delays exceeding 30 minutes
Refusal to sign liability waiver

The rental will be considered a "no-show" and no refund will be provided.

6. Refund Processing

6.1 Refund Timeline

Approved refunds processed within 3-5 business days
Credit card refunds appear within 7-10 business days
Processing fees are non-refundable (3% of transaction)
Refunds issued to original payment method only

6.2 Account Credits

Credits valid for 12 months from issue date
Can be transferred to family members
Applied automatically to future bookings
No cash value - cannot be redeemed for cash

7. Special Circumstances

7.1 Equipment Malfunction

If equipment fails due to manufacturing defect or company error:

Immediate replacement equipment if available
Full refund if replacement not possible
Compensation for event disruption considered case-by-case

7.2 Company Cancellation

If Sugar Party Co Inflatables must cancel your booking:

Full refund including all fees
Priority booking for alternative dates
Discount on future rentals
Assistance finding alternative rental providers

8. How to Cancel or Reschedule

Contact Methods:

Phone: (417) 501-5319 (Available 24/7 for emergencies)

Email: sugarrushpartyco@gmail.com

Online: Customer portal at www.sugarpartycoinflatables.com/account

Text: (417) 501-5319 (Business hours only)

Required Information: Booking confirmation number, name, original event date, and reason for cancellation.

9. Policy Updates

Sugar Party Co Inflatables reserves the right to modify this Cancellation Policy at any time. Changes will be posted on our website and customers will be notified of material changes. Bookings made before policy changes will be honored under the original terms.

QUESTIONS ABOUT YOUR CANCELLATION?

Our customer service team is here to help. Contact us at (417) 501-5319 or sugarrushpartyco@gmail.com

By booking with Sugar Party Co Inflatables, you acknowledge that you have read and understood this Cancellation Policy and agree to its terms.